The seller's details

COMPANY NAME: LENZ BV

Email address: info@bylenz.be

Address: Sint-Apollonialaan 204/2, 2400 Mol

Company number: 0719418316

Bank account number: BE35001855623437

Applicability & Conditions

Our general terms and conditions apply to every offer from us as a (Web) retailer to you as a Consumer (any natural person who acquires or uses marketed products or services exclusively for non-professional purposes).

We only deliver to Belgium and the Netherlands. If you provide a delivery address in another country, we may refuse your order.

Placing an order on the website constitutes express acceptance of our general terms and conditions of sale, which are always available via the website.

If an offer only has a limited period of validity or is subject to certain conditions, we will expressly state this in our offer.

Offer and order

We always describe as completely and accurately as possible what we are selling to you and how the ordering process will proceed. In any case, the description is sufficiently detailed to allow you to make a good assessment. If we use images, they are a true representation of the goods and/or services offered. However, to err is human and if we have clearly made a mistake, we are not obliged to deliver to you.

Your order is complete and the agreement between us is final as soon as you place your order online or via email and as soon as we have received approval from the card issuer for your payment transaction with credit or debit cards. We accept payment via our online payment platform Mollie. If the issuer of your card refuses to authorize your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

To purchase a product, add the product to your shopping cart. You always enter your contact details and/or billing details. Once payment is made, your purchase is final.

When placing your order, you must check your own address thoroughly. After all, errors in the specified address are your responsibility as a customer. When an order is returned to us due to you as a customer providing an incorrect or incomplete address, a fee of 6.00 euros will automatically be charged to resend the package to your correct address.

Both for the refund and when the package needs to be resent.

Even if your package is not collected at the post office, you as a customer must pay a fee of 6.00 euros for resending or canceling your package.

Right of withdrawal

If you purchase goods or services from us, you have the right to decide that you do not want to keep the goods for 14 days from delivery. You can then return your order without paying a fine and without giving a reason. Within 14 days after we have received your order back or you have indicated that you wish to cancel the agreement, we will refund the full purchase price by bank transfer.

Sending back goods will cost you €2.99 (in Belgium and excluding discounted items). This means that we are responsible for half of the return costs. You must submit a return request by email to info@bylenz.be within 10 calendar days of receipt, stating your order number and the product in question. Only then are you entitled to this affordable returns service. For every request for sales purchases or for non-sales purchases from the 11th to the 14th day, the direct and full costs of returning the goods will be at your expense. We will indicate the cost price or make an estimate if this cannot reasonably be calculated in advance.

When returning SALE or discounted items, any return costs/shipping costs are always entirely at your own expense. Here we do not contribute to the cost price. 

We will wait with the refund until we have received the goods back or until you have proven that you have returned the goods, whichever comes first.

During the first 14 days after delivery, we expect you to handle the order and packaging with care. If you still want to be able to return the goods as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep the goods. Returned goods may be tried on, but may not have been used. If you return the goods, this must be done, if possible, in the original packaging, with all accessories supplied and in the original condition and packaging and taking into account our instructions below.

You can return your return package by post or by bringing it to our store.

To exercise your right of withdrawal quickly and correctly, please send an email to info@bylenz.be.

We will send you an acknowledgment of receipt of your cancellation by email.

The price

During the period stated in our offer, our prices do not change, except for price changes due to changes in VAT rates.

Our prices include all taxes, VAT, duties and services. So you will never be faced with any surprises. We may decide to charge shipping costs on top of the purchase price. In that case, we will always report this before you finalize your purchase.

Payment

We can only accept payment via the payment modules on our website.

To ensure secure online payment and the security of your personal data, transaction data is encrypted.

Conformity and Warranty

We guarantee that our goods conform to your order and meet the normal expectations you may have, taking into account the specifications of the product. We also guarantee you that our goods comply with all laws in force at the time of your order.

In addition, when delivering goods, we apply the legal minimum warranty period of two years if the good does not conform to the placed order. This means that in the event of defects or defects in the good, it will be repaired or replaced free of charge up to 2 years after delivery.

As far as possible and reasonable, you have the choice between repair or replacement. Only if the repair or replacement is excessive or impossible or cannot be carried out within a reasonable period, you have the right to demand a price reduction or the termination of the sales agreement.

If the defect or defect manifests itself within 6 months after delivery, it will be deemed to have already existed before delivery, unless we can prove the contrary.After 6 months, you will have to prove that the defect was already present upon delivery.

This legal warranty obviously only applies to defects that were present from the beginning, and not to wear and tear, clothing that you have washed incorrectly, a hook because you got stuck somewhere,...

Also, this warranty has nothing to do with the right to exchange. We will decide whether a garment that qualifies for this legal warranty needs to be repaired or replaced.

Delivery and execution

All goods and services are delivered as specified when ordering.

Without exceptions, which will be stated upon delivery, the purchased products will be shipped by us within 2 working days after ordering and payment. The shipping time is 1 to 2 working days. We therefore guarantee delivery within 5 working days, but in practice this will be faster.

LENZ BV determines which transport company will deliver the goods purchased by the buyer.

If we cannot deliver on time, we cannot be held liable.

Our shipments are always at our risk. So you don't have to worry about goods getting lost in the mail. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for transport.

If the goods delivered by us were damaged during transport, do not correspond to the items stated on the delivery note or do not correspond to the items you ordered, you must report this as soon as possible and certainly within 3 days and return the items to us within 14 calendar days of receipt.

We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases is limited to the value of the items which are proven not to have been received by the customer.

Gift vouchers, discount codes and promotions

Gift vouchers have a validity of 1 year, both in our online store and in the physical store.

If the purchase amount of the product is lower than the value of the gift voucher, LENZ BV will send a new gift voucher equal to the value of the difference. The validity of this gift voucher is the same as that of the first issued gift voucher.

If the purchase amount of the product is higher, additional payments are required.

Discount codes, promotional vouchers and other temporary discount options are only valid during the period stated here. The value of the goods must at least correspond to the amount of the code or check. They may not be combined with other discounts or transferred to third parties (a registered registration is therefore a condition for issue). They are also not necessarily valid in physical stores. No amount of money can ever be paid out and the discount will never be reimbursed in the event of an exchange or return.

Discount codes, promotional vouchers and other temporary discount options can be combined with a gift voucher, which serves as a regular means of payment.

In the event of loss, theft or illegibility of both the discount code/promotional voucher and gift voucher, the responsibility always lies with the consumer. Spelling errors in the consumer's e-mail address also do not bind LENZ BV to anything

Duplicating, changing or manipulating discount codes/promotional vouchers and gift vouchers is of course not permitted.

Website

All information stated on the website, including the prices shown, can be adjusted by LENZ BV at any time.

The content of the website is purely informative and does not create a contractual relationship. Despite efforts to update the content of the website, some information may be incorrect, out of date or incomplete. The content of the website is protected by copyright. By using the website, you agree that Belgian law applies to the content of the website.

The seller is not liable for:

• the poor functioning of the website;
• for any damage resulting from the use of the website or actions of third parties in relation to the website and
• third party websites to which website visitors would be referred.

Force majeure

In the event of force majeure, we are not obliged to fulfill our obligations. In that case, we can either suspend our obligations for the duration of the force majeure or definitively terminate the agreement.

Force majeure is any circumstance beyond our will and control that prevents the fulfillment of our obligations in whole or in part. This includes, among other things, strikes, fire, business disruptions, energy disruptions, disruptions in a (telecommunications) network or connection or communication systems used and/or the unavailability of our website at any time, non-delivery or late delivery from suppliers or other engaged third parties, .

Intellectual property

Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights that belong either to us or to our suppliers or other rights holders.

It is prohibited to use and/or make changes to the intellectual property rights described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc. without our prior and express written permission.

The entire website, including the content of the combination of layout, texts, photos, logos, color palette and in particular the entire style, is also protected by copyright and may therefore not be copied or imitated.

Complaints procedure and disputes

We always hope that all our customers are 100% satisfied. If you have any complaints about our services, you can contact us via info@bylenz.be. We will do everything we can to handle your complaint within 7 days.

All agreements that we conclude with our customers, regardless of their place of residence, are exclusively governed by Belgian law and in the event of disputes, only the competent Belgian courts have jurisdiction. If, for reasons of international law, another law applies, the interpretation of current general terms and conditions will primarily refer to Book VI of the Belgian Code of Economic Law

In the event of an out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Government is authorized to receive any request for out-of-court settlement of consumer disputes. This in turn will either process the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: https://www.consumentenombudsdienst.be//nl

For disputes of a cross-border nature, you can also rely on the Online Dispute Resolution platform of the European Union via this link: https://ec.europa.eu/odr

Nullity

If one or more provisions of these conditions are void, this will not affect the validity of the other provisions.

Applicable law

The courts of the judicial district of Antwerp shall apply to any dispute arising from the agreement. The agreement is exclusively subject to Belgian law.